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CRM News
ServiceNow moves into AI-powered customer management. Is it a threat to Salesforce? - CNBC
Salesforce Engages with Takeda to Bring Cutting-Edge AI-Powered Customer Experience Platform to Life Sciences Industry - Business Wire
Mizuho Picks Salesforce (CRM) as Top April-Ending Earnings Play - Yahoo Finance
Salesforce becomes latest software company to cut prices for US gov't (CRM:NYSE) - Seeking Alpha
Salesforce (NYSE:CRM) Expands Its Reach in Healthcare and Government Sectors - TipRanks
KeyBanc still expects Veeva to retain majority of CRM customers - Yahoo Finance
Salesforce: Cementing Leadership In A Potentially Explosive Niche - Seeking Alpha
Lone Wolf Technologies to wind down popular LionDesk CRM - Inman
Why CRM 3.0 is coming – and what it means for commerce marketing - The Drum
Customer Relationship Management
Dazos raises $25M for customer relationship management platform - MobiHealthNews
Insightly CRM - PCMag Middle East
An explanation of customer relationship management (CRM) - TechTarget
Return-to-office mandates: Didn’t we already fight this war? - cio.com
ServiceNow debuts customer relationship management platform, new AI tools - SiliconANGLE
AI and CRM: Redefining Customer Relationship Management - Netguru
The best CRM software 2025: Streamline your customer relationships - ZDNET
Composable Commerce Emerges as Agile Alternative to Legacy Platforms - CRM Buyer
10 Free or Low-Cost CRM Tools for Small Businesses - U.S. Chamber of Commerce
Introducing Zuora Collections: AI-Powered Automation to Accelerate Cash Flow Through Stronger Customer Relationships - Business Wire
Customer Service
Trader Joe's makes a customer service decision Costco won't - TheStreet
Prince William launches online customer service platform incorporating AI - InsideNoVa.com
Agentic AI is the future of customer service. Here’s how you need to prepare for it - Fast Company
Opinion: FCC Environmental is still struggling with customer service, nearly 6 months into contract - Asheville Watchdog
Klarna Rethinks AI Cost-Cutting Plan With Call for Real People - Bloomberg
The death of customer service: why has it become so, so bad? - The Guardian
Airbnb is quietly rolling out an AI customer service bot in the US - TechCrunch
Is anyone there? Why patience is wearing thin as customer service becomes more automated - CBC
How real-world businesses are transforming with AI — with 261 new stories - The Official Microsoft Blog
Contact Centers
No AI Retreat: Klarna’s Bots Are Taking Over More Customer Service Tasks - CMSWire.com
Zendesk Completes Acquisition of Local Measure - Longview News-Journal
FedRAMP: A Security Standard the Private Sector Can't Ignore - No Jitter
Call centers replaced many doctors’ receptionists. Now, AI is coming for call centers - Los Angeles Times
Enhance supervisor visibility by monitoring waiting chats - Microsoft
Glia’s New AI Features Help Contact Centers Benchmark Against Peers and Optimize Balance of Human and AI Interactions - Business Wire
Big CX News from Salesforce, Zoho, NICE, & Dialpad - CX Today
Customer contact week 2025: Transform your contact center with AI-powered innovation - Amazon Web Services (AWS)
E-News | Customer Care Contact Center changes hours of operation - WVU ENews
AI Boosts Customer Experience at Federal Contact Centers - GovCIO Media & Research
CRM Software
Insightly CRM - PCMag Middle East
10 Best CRM Software Of 2025 - Forbes
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year - CX Today
The best CRM software 2025: Streamline your customer relationships - ZDNET
Topics - The CRM shopping list for charities - Charity Digital
10 Free or Low-Cost CRM Tools for Small Businesses - U.S. Chamber of Commerce
An explanation of customer relationship management (CRM) - TechTarget
Top 5 Simplest CRM Systems Designed for Beginners (2025) - tech.co
10 Best CRM Software Platforms (May 2025) - Unite.AI
CRM Social Media
What Is Social CRM? A Guide for Marketers, Sales, and CS - Hootsuite Blog
What Is Social CRM? Examples & Tools for 2025 - DesignRush
Social CRM Market to Surpass US$ 95.1 Bn by 2031 with 49.2% CAGR - openPR.com
What Is Social CRM? A Comprehensive Guide - TechRepublic
(PDF) Social Customer Relationship Management (S-CRM) - ResearchGate
LinkedIn Launches Qualified Leads Optimization for Custom Ad Targeting - Social Media Today
HubSpot Pricing: Hubs, Plans & Add-On Cost Guide 2025 - tech.co
Top 9 Social CRM Software Tools for Your Business - Influencer Marketing Hub
Top 10: CRM Platforms - Technology Magazine